International Shipping for UK Solar & Heating Products

Shipping AIZO Products Internationally

AIZO Quality Heating is based in the United Kingdom and primarily serves UK customers through our website. However, we are pleased to accommodate international orders for our full range of products — including solar panels, solar battery storage systems, heat pumps, electric boilers, underfloor heating, infrared panel heaters, EV chargers and more.

Whether you are a homeowner in the United States looking for high-quality UK-engineered solar and heating technology, a developer in the Middle East seeking off-grid solar energy equipment, or a trade buyer anywhere in the world, we can work with you to get the right products to your door at a competitive shipping rate.

Because international freight costs vary significantly by product weight, dimensions, destination country and chosen carrier, we do not display fixed international shipping prices at checkout. Instead, we operate a simple quote-based process to make sure you get an accurate, fair shipping cost before committing to your order.

How International Ordering Works

Getting a shipping quote is quick and straightforward. Follow these four steps:

Our International Shipping Carriers

We work with leading international freight and postal carriers to ensure your order arrives safely and on time, regardless of destination. Carrier selection depends on parcel size, weight, destination, and delivery speed required.

For larger or heavier items such as solar battery storage units, heat pumps or electric boilers, freight forwarding options may also be discussed during the quotation process. We'll always recommend the most practical and cost-effective solution for your order.

Import Duties, Taxes & Customs

When goods are shipped internationally, they may be subject to import duties, customs fees, and local taxes (such as VAT, GST or sales tax) depending on the destination country and the nature of the products being imported. These charges vary by country and are entirely outside of our control.

How We Help

We understand that customs costs can be a concern when buying from overseas, so we're happy to provide guidance where we can. When you send us your enquiry, we can give you a general indication of potential duty and tax exposure for your country based on the product category, though we recommend verifying this with your local customs authority or a freight broker for accuracy.

Our Export Documentation

To facilitate smooth customs clearance, all international shipments are accompanied by accurate and compliant commercial documentation, including:

TARIC / HS Commodity Codes: All products are correctly classified with the relevant TARIC (Integrated Tariff of the European Communities) or Harmonised System (HS) codes on the commercial invoice. This allows customs authorities in the destination country to accurately assess the applicable duty rate.

Country of Origin: The country of manufacture is clearly stated on all export invoices to ensure compliance with trade regulations and preferential tariff schemes where applicable.

VAT Zero-Rating: Goods shipped internationally from the United Kingdom are zero-rated for UK VAT purposes. This means that UK VAT (20%) is not charged on international orders. The destination country's own import taxes may still apply upon arrival.

International Shipping — Frequently Asked Questions