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Frequently Asked Questions

Payments

Orders and Shipping

Refund & Exchange

Spread the Cost with Interest-Free Payments

PayPal Pay in 3

Pay in 3 Interest-Free Instalments

Split your purchase into three equal payments, due 30 days apart. This makes larger purchases more manageable, allowing you to budget effectively without any added cost.

Choose PayPal Pay Later at checkout to pay later with Pay in 3.

  • Complete your purchase with the first payment today.
  • Remaining payments are taken automatically.
  • Instant Approval: You'll receive an instant decision. It's quick, easy, and gives you the freedom to furnish your home without breaking the bank.

Read PayPal's terms and conditions

Important Note

Pay in 3 is an unregulated credit agreement, so you will have fewer protections under this agreement than you would under a regulated credit agreement. Carefully consider whether the purchase is affordable and how you will make the repayments. Be aware of the possible impact of using Pay in 3 and of missing payments, including making other borrowing more difficult or more expensive.

Pay in 3 eligibility is subject to status and approval. 18+ UK residents only. Available for purchases of £30 to £2,000. Terms and conditions apply. PayPal Pay in 3 is a trading name of PayPal UK Ltd, 5 Fleet Place, London, United Kingdom, EC4M 7RD.

Please review the full terms and conditions of each payment option at checkout for details about eligibility, late fees, and credit impact.

What are my payment options?

We accept all major debit and credit cards (Visa, MasterCard, American Express), as well as Apple Pay, PayPal, and Shopify’s Shop Pay for quick, secure checkouts.

Is payment safe and secure?

Absolutely. Our store uses PCI-compliant servers, 3D Secure checkouts, and Shopify Payments to keep your data protected.

How do I use Apple Pay or PayPal at checkout?

Simply select Apple Pay or PayPal as your payment option during checkout using a supported device. Most browsers and mobile devices are supported.

Can I save my payment info?

Shop Pay lets you save details for faster repeat purchases and offers secure data handling.

Are there any extra fees for using certain payment methods?

No extra fees are charged for card payments, Apple Pay, PayPal, or Shop Pay. Standard processing rates apply as listed during checkout.

How long does the delivery take?

Express serivce: We usually take 1-3 business days for your order to be shipped & delivered.

Standard: We usually take 2-4 business days for your order to be shipped & delivered.

Same day delivery: please contact us to discuss, we can offer same day delivery all over england but it can vary per product, desired time and location.

 

How to track my order?

You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping partner.

Do you offer free shipping?

Yes, free shipping is available for all the orders in England, Wales and Scotland*. We charge shipping fees for the Channel Islands, Scottish Isles and other UK overseas territories.

Do you ship overseas?

Yes, at request. Please note that additional shipping costs will be applied based on your delivery location.

Who should I contact for shipping issues?

Our UK-based customer support is available via phone, email, or live chat for all delivery enquiries and updates.

Do you reserve the right to refuse orders?

Yes, we may limit or refuse orders at our sole discretion and may cancel duplicate purchases per customer or household if needed.

What law governs transactions?

All sales, services, and website use are governed by the laws of England & Wales.

Who do I contact for disputes?

Please reach out to our customer services team at service@qualityheating.co.uk for any disputes or issues regarding your order or service.

What is your Refund & Exchange Policy?

You can ask for a refund within 30 days of your purchase. Returned items must be in the exact same condition as they were received.

How do I track my Refund?

To track the status of your refund, kindly refer to your confirmation email that you have received from us.

How long does it take to get the Refund?

Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.

How do I request a refund or return?

Contact our support team via email or phone. Details for returns are provided with your order, and our process is designed to be straightforward and hassle-free.

How long do I have to return an item?

You can return most unwanted items within 30 days of receiving your order. Items should be unused and in resellable condition.

Are return shipping costs covered?

Return postage is covered if the item is damaged or if there was an error on our end. Unwanted or exchanged items are returned at the customer’s expense.

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